The Ship Public House

Don't ever trust them with a room reservation. Made a booking back in September for 1 night on 25 December and despite corresponding with me last week to confirm key pick-up time for the room, today they've decided to tell me they're closed and can't accommodate the booking. Disgraceful dis-organisation and my Christmas visit to family is now ruined - they don't deserve to stay in business.

1/12/23 been coming here for 10+ years and there was a swarm of 13/14/15 year olds coming in huddled over a single table zero checks. Not even not even close to being 18 years old. Bar staff tonight early 20’s . Locals at the bar have echo’d the same to me and have left early. Not a signle how ID check. I will be reporting this which is a shame as it’s one of my favourite pubs in Chelmsford.

You have recently updated your menu prices (increased) so there really is no excuse for lack of transparency of pricing. When ordering an omelette I asked how many fillings do you get with that (the menu states a fluffy omelette with your choice of fillings, and no extra charge is mentioned) , I was told as many as I wanted, I repeated my question and the same answer was given. I chose 2 fillings which is fairly standard when eating out. On paying, the price increased from the advertised menu price. Only upon asking I was told it’s extra for each filling. Nothing is mentioned on the menu and the member of staff also did not say even when asked when choosing the fillings. Only when I questioned the difference price was I told oh yeah it’s extra for each filling. Do you really want to be underhand in this way by making an extra few pounds and being un transparent in your pricing and frankly annoying your customer. Just put it on the menu please and be clear. Otherwise customers will be wondering is sauce extra, salt , vinegar, where else are the extra charges hidden. I have had to mention this as a little while back upon ordering an all day breakfast, I was asked if I wanted toast and extra money was added, again with no mention of the extra charge form the member of staff. I have been coming here for 30 years and have only recently noticed these underhand practices.